Shipping & delivery
Shipping to Australia
RETURN & EXCHANGE
On very rare occasions, customers may buy the wrong item or we deliver an item which is not what was ordered. Goods may be returned for an exchange or refund within 14 days from the date you received it.
The shipping cost will only to be refund when we sent the wrong product and please contact us within 14 days from the date you received it.
Ordered A Wrong Size Or Colour
If the product that has not been opened and is in its good condition for resale, we are happy to exchange. Please note may be out of stock for the new size and colour you are after. Please contact us before return.
Change Your Mind
If it is due to your mistake or reason for the return, a refund of the merchandise will be given however shipping and handling for the delivery will not be refunded.
Damaged Or Defective Merchandise
We inspect every delivery to ensure that the products you receive meet our high quality standards. However, if you do receive a product that is faulty when you received it, please contact us with damaged or defective merchandise picture first within 14 days from the date you received it. We will arrange an exchange or refund. After 14 days from the date you received it, the shipping will not be refunded.
Circumstances Can't Be Returned
Due to the hygienic nature of our products, we are unable to accept returns when a box or a packet has been opened.
For all return and exchange inquiries, please email email@example.com with detailed information . Please indicate order number, date of purchase, and a contact phone number and we will sort this out for you ASAP.
For your protection, we recommend you return all items via a traceable carrier such as Australia Registered Post Service. We are not responsible for packages not received if a tracking number is not provided. Once the original item(s) are received, you will receive a credit in the amount that you paid (this excludes any shipping costs). Please allow 2-3 weeks to refund your credit card upon receipt.
Terms & Conditions
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site.
Coupon Terms and Conditions
Cannot be combined with other discount coupon.
Only one coupon is allowed per order.
Coupon discount doesn't apply to shipping.
*Free Upgrade To Express Coupon
Offer only applies to orders over AU$50. If order is under $50 (not including shipping) and the coupon code is used, the order will be sent as Standard Post.
Offer extended until 28 Sep 2020.
Due to the system limitation, when coupon applied, you will need to select "Standard Shipping" at the check out. We will see at our end that the order is over $50 and the code is used, then the Free express upgrade will be applied.